When everyone shows up for each other, everyone gets the most out of onDiem. Sometimes, plans change and shifts will need to be canceled—but we expect every one of our users to do their best to fulfill their commitments.
Here’s the lowdown on our cancellation policy, which is designed to protect you, to keep onDiem running smoothly, and to encourage the most reliable and respectful behavior on our platform.
- The onDiem Top Talent Promise
- What’s the 4-hour Grace Period?
- I need to cancel a shift 4 days (96 hours) or more in advance. What should I know?
- I need to cancel a shift between 1-4 days (more than 24 hours, less than 96) in advance. What should I know?
- I need to cancel a shift 1 day (24 hours) or less in advance. What should I know?
- What are the excusable reasons for shift cancellations?
- What documentation do you accept for excused cancellations?
- I was sick for days—and therefore had to cancel several shifts. Does this count as more than one cancellation?
- What are the penalties for canceling confirmed shifts?
- What does it mean to be placed on a "Leave of Absence"?
- What happens if a practice cancels my confirmed shift?