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Knowledge Base

Cancellation Policy

Cancellation Policy

Learn more about our policy when it comes to canceling confirmed shifts.

Dental Professional Cancellation Policy 2024

Quick Guide to our Cancellation Policy for Dental Professionals

The onDiem Top Talent Promise

What’s the 4-hour grace period?

I need to cancel a shift 4 days (96 hours) or more in advance. What should I know?

I need to cancel a shift between 1-4 days (more than 24 hours, less than 96) in advance. What should I know?

I need to cancel a shift 1 day (24 hours) or less in advance. What should I know?

What are the excusable reasons for shift cancellations?

What documentation do you accept for excused cancellations?

I was sick for days—and therefore had to cancel several shifts. Does this count as more than one cancellation?

What are the penalties for canceling confirmed shifts?

What does it mean to be placed on a "Leave of Absence"?

What happens if a practice cancels my confirmed shift?

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Dental Practice Cancellation Policy 2024

Quick Guide to Our Cancellation Policy for Dental Practices

How do I cancel a confirmed shift? Are there any penalties?

How do I cancel a shift that’s already in progress? Are there any penalties?